Frequently Asked Questions

We're based in Skelmersdale, Lancashire and cover the entire North West as standard — including Preston, Wigan, Manchester, Liverpool, Warrington, Blackburn, Bolton, and surrounding areas. Through our trusted nationwide courier network of 3,000+ drivers, we can also arrange same day collections and deliveries anywhere in the UK. 

We monitor every delivery from collection to drop-off so you're never left wondering. While we don't offer a live GPS tracking link, your nominated contact automatically receives an email when the driver has the goods on board, an update on route for longer deliveries  plus an email once the delivery has arrived at its destination. You stay informed at every key stage without having to chase us. If you ever need an update between those notifications, you can call our transport office directly and speak to someone immediately. 

In most cases we can have a vehicle with you within 1–2 hours across the North West. Quotes are typically returned within minutes of your call. For urgent production line or emergency collections, email us with the details info@nwsameday.com and we'll source the nearest available driver immediately. 

We handle everything from small urgent parts to full pallet loads and oversized freight. We regularly move timber, joinery components, engineering equipment, and large wholesale consignments. Just tell us the size and weight when you request a quote and we'll match the right vehicle to your load. 

Yes. We work with businesses on both an ad-hoc emergency basis and as an ongoing logistics partner for regular collections. Many of our clients, including large FMCG manufacturers, rely on us for both planned freight and last-minute urgent runs. We can set up a regular account so booking is quick and straightforward. 

Pricing depends on distance and vehicle size. We provide free instant quotes via our quote page on our website or email us with your query info@nwsameday.com 

We don't have a minimum number of deliveries required — you can use us for a single urgent job or on a daily basis. There is a minimum journey charge which covers short local collections. Contact us for a quote or use the quote page and we'll give you a transparent price with no obligation. 

Yes — joinery is one of our core specialisms. We understand the challenge of moving long, fragile, or awkwardly shaped timber and joinery components safely and on time. Our drivers are experienced in handling these loads carefully, and we use appropriate vehicles to avoid damage in transit. 

Absolutely — this is one of the most common reasons businesses call us. We understand that every hour of production downtime costs money. We prioritise emergency engineering collections and work fast to get critical parts, tooling, or equipment where they're needed. Call us directly and we'll respond immediately. 

Yes. We regularly handle wholesale stock movements for businesses that need flexible, fast distribution without committing to a fixed fleet. Whether it's an urgent top-up delivery to a customer or a regular wholesale run, we can scale capacity to your needs through our nationwide network. 

You speak directly to our transport office — not a call centre or automated system. Decision makers handle every enquiry, which means faster responses, fewer errors, and a more personal service. This direct access is one of the things our clients consistently value most about working with us. 

Yes. All drivers in our network carry full Goods in Transit insurance up to £20,000 as standard and 1 Million Public Liability cover. We only work with vetted, professional operators. If you have specific insurance requirements for high-value or sensitive goods, let us know when booking and we'll confirm coverage in advance. 

Yes, proof of delivery (POD) is provided on all jobs. You will receive via email updates when goods are collected - on route and at delivery point with a POD sent automatically to your email. For account holders the POD also comes attached to the invoice. 

Yes, North West Sameday Couriers offers customs clearance services for international shipments. Our team will handle all necessary paperwork and ensure that your shipment complies with all customs regulations.