Privacy Policy — NW Sameday Ltd

Last updated: 17/08/2026

NW Sameday Ltd (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights under UK GDPR and the Data Protection Act 2018.

  1. Who we are
    NW Sameday Ltd, Paddock Business Centre, Paddock rd, Skelmersdale, Lancashire. Contact: info@nwsameday.com / 01695 818055.
  1. What information we collect
    We may collect:
    •
    Contact details: name, company name, email address, phone number, postal address
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    Booking and job details: collection/delivery addresses, goods details, vehicle requirements, dates/times
    •
    Payment information: processed via [payment provider — confirm which] and Xero; we do not store full card details ourselves
    •
    Website usage data: via standard analytics/cookies (see Cookies section)
    •
    Quote calculator data: postcodes, addresses, and contact details submitted when requesting a quote
  1. How we collect it
    •
    Directly from you via our website contact form and quote calculator (submitted via Web3Forms)
    •
    When you book a courier or haulage service by phone, email, or Courier Exchange
    •
    Automatically via cookies when you browse our website
  1. How we use your information
    We use your information to:
    •
    Provide and manage courier and haulage bookings
    •
    Communicate with you about job status, including automated status update emails
    •
    Process invoices and payments (via Xero)
    •
    Respond to enquiries and quote requests
    •
    Improve our website and services
    •
    Comply with legal and regulatory obligations
  1. Who we share it with
    We share personal data with the following third parties, solely for the purposes of delivering our services:
    •
    Web3Forms — processes form submissions from our website (contact form and quote calculator)
    •
    Brevo — sends transactional and status update emails on our behalf
    •
    Xero — our accounting software, used for invoicing
    •
    Subcontracted drivers — collection/delivery addresses and contact details necessary to complete your job
    We do not sell your personal data to any third party.
  1. In the Uk
  2. How long we keep your data – 6 years
  1. Your rights
    Under UK GDPR, you have the right to:
    •
    Access the personal data we hold about you
    •
    Request correction of inaccurate data
    •
    Request deletion of your data (subject to our legal retention obligations, e.g. invoicing records)
    •
    Object to or restrict certain processing
    •
    Data portability
    •
    Withdraw consent where processing is based on consent
    •
    Lodge a complaint with the Information Commissioner’s Office (ICO)
    To exercise these rights, contact info@nwsameday.com.

Cookies

Cookie Policy

Last Updated: 17/08/26

This Cookie Policy explains how our website uses cookies and similar tracking technologies when you visit our WordPress site. It explains what these technologies are, why we use them, and your rights to control our use of them.

1. What Are Cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, operate more efficiently, and provide reporting information.

2. How We Use Cookies

We use cookies for a few specific reasons. Some cookies are required for technical reasons for our website to operate. Other cookies enable us to track and target the interests of our users to enhance their overall experience.

The specific types of cookies used on our website include:

  • Strictly Necessary Cookies: These cookies are essential for our WordPress platform to function properly. They handle security, user authentication, and basic site navigation. Without these cookies, the website cannot function.
  • Performance and Analytics Cookies: These cookies collect information that is used in aggregate form to help us understand how our website is being used. We use Google Analytics for this purpose.

3. Google Analytics Cookies

Our website uses Google Analytics, a web analytics service provided by Google, LLC. Google Analytics uses cookies to help us analyse how visitors use our site. The information generated by the cookie about your use of the website (including your anonymised IP address) will be transmitted to and stored by Google.

We use this data to:

  • Count website visits and identify traffic sources.
  • See which pages are the most and least popular.
  • Understand how visitors move around our site.

All information these cookies collect is aggregated and therefore completely anonymous. If you do not allow these cookies, we will not know when you have visited our site.

4. How Can I Control Cookies?

You have the right to decide whether to accept or reject cookies. You can exercise your cookie rights by setting your preferences in your web browser.

  • Browser Controls: You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted.
  • Google Analytics Opt-Out: You can explicitly prevent your data from being used by Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on.

5. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes to the cookies we use or for other operational, legal, or regulatory reasons. Please re-visit this Cookie Policy regularly to stay informed about our use of cookies.

  1. Changes to this policy
    We may update this policy from time to time. The most recent version will always be available on this page.
  1. Contact us
    Questions about this policy or your data: info@nwsameday.com